Our all-convenient app

Tapp, the all-in-one tool for your policy management

View and manage your policy with ease and convenience through our app. Tapp is equipped with self service features that allows you to make transactions anytime you need.

REMINDER: FWD Tapp will only be accessible until end of July 2023. Moving forward, you may manage your policy(s) with our new 2-in-1 supercharged app, Omne by FWD. Stay tuned for our email and SMS updates.

Convenient Policy Management

View and update your policy details. See your benefits, beneficiaries, advisor contact details, and more!

Quick and easy fund management

Switch funds, Top-up, or change your premium allocation easily!

24/7 Support

Need help? Our contact support team is available to help you 24/7!

Having trouble logging into FWD Tapp?

Locked out? Forgot your username or password? This Handy Guide can help!

Watch our how-to videos

Need to make a top-up, switch funds, update contact info, or more? Do it via FWD Tapp! Check out our tutorial videos to see how easy it is.

Frequently asked questions

How do I file for a claim if there’s been a loss of life?

How do I know if I can file a claim for loss of life?

Do I need to submit the original claim documents?

Can a child aged below 18 file a claim?

I have the claim forms and documents ready. When should I file my claim?

Need help?

We have a range of options for support and help.

Call +632 8888 8388

We’re always ready to help, 24/7

Ask Fi

Our chatbot is trained to help in all kinds of ways, at super speed. Need help, fast? Fi is here to assist. And if Fi can’t help, it’ll give you alternative support options.

Email us

Drop us an email via customerconnect.ph@fwd.com and we’ll get back to you as soon as possible