Meet Fi. Our next-generation chatbot that can assist you 24/7.
Click the chatbot icon on the lower right part of the screen.
We often look to those like us for guidance. Let People Like You, our latest AI tool on our chatbot Fi, give you data-backed recommendations for insurance plans that tailor-fit your needs and lifestyle.
Click the chatbot icon on the lower right part of the screen and try it out now!
First, we’re sorry for your loss. If you need any help or support in your claim, please don’t hesitate to get in touch.
Our loss of life claims page is here. It should answer all your questions and let you know what to do next. Remember, if you have any questions or concerns, you can always give us a call.
Where stated, we do need these, yes.
But to get your claim moving quickly, you can email a soft copy of your claim documents over to claimsconnect.ph@fwd.com. That way, we can start the process of assessing your claim. A soft copy could be a scan or a photo that you upload or send over electronically.
Remember, you can also submit hard copy documents to any FWD business hub or through your financial advisor or financial solutions consultant.
We request that all claims (including loss of life) are made within 90 days. One of our dedicated claims ambassadors will then get in touch with you to confirm that we’ve received your claim and advise on next steps.
In case you’re not able to submit within the 90-day period, don’t worry! We will not invalidate nor reduce the claim if we find that it’s not practical to submit the requirements within the allowable time.
Ask Fi
Our chatbot is trained to help in all kinds of ways, at super speed. Need help, fast? Fi is here to assist. And if Fi can’t help, it’ll give you alternative support options.