Customer support for individual insurance plans

Got question? Ask Fi

Meet Fi. Our next-generation chatbot that can assist you 24/7.

Click the chatbot icon on the lower left part of the screen.

Lean on People Like You

We often look to those like us for guidance. Let People Like You, our latest AI tool on our chatbot Fi, give you data-backed recommendations for insurance plans that tailor-fit your needs and lifestyle.

Click the chatbot icon on the lower right part of the screen and try it out now!

Everything about your policy is at your fingertips

Manage your policy and investments conveniently through Omne by FWD → or Customer Portal →

Get an overview of your policy, manage your investments, file claims, and more with web and mobile channels that you can securely access anytime, anywhere.

What do you want to do?

Frequently asked questions

How do I file for a claim if there’s been a loss of life?

How do I know if I can file a claim for loss of life?

Do I need to submit the original claim documents?

Can a child aged below 18 file a claim?

I have the claim forms and documents ready. When should I file my claim?

Want to update your information easier?

Log in to your Omne by FWD account and go to "Insurance". Tap "Service Request" and choose "Personal Details". Input your updated information, proceed with OTP, and complete your change request. Your details will be updated on the app immediately.

Want to make a claim?

Find out about our simple 3-step claims process.

Still need help?

We have a range of options for support and help.

Call +632 8888 8388

We’re always ready to help, 24/7

Ask Fi

Our chatbot is trained to help in all kinds of ways, at super speed. Need help, fast? Fi is here to assist. And if Fi can’t help, it’ll give you alternative support options.

Email us

Drop us an email via customerconnect.ph@fwd.com and we’ll get back to you as soon as possible

Leave a message

Send us your inquiries. We’ll get back to you shortly.