It’s always a good idea to first check that your policy covers the claim. At FWD, you can do this by calling our Customer Connect team on+632 8888 8388, via email or visiting one of our business hubs. Alternatively, you can also check via our customer app Tapp, or the Customer Connect Portal.
We also recommend you to submit your claim within 90 days of the event.
Waiver of Premium claims
How to request Waiver of Premium due to
Before you claim
Before you claim
1. Prepare and send us the following documents
1. Prepare and send us the following documents
Please note that if you're claiming for a waiver of premium, you need to first complete and submit a loss of life claim.
For Waiver of Premium on Owner (WOPO) claim:
- Original Philippines Statistics Authority (PSA) copy of the deceased policy owner's death certificate
- Valid government ID of the owner. Must include date of birth, photo, and signature
For Waiver of Premium on Insured (WOPI) claim:
- Valid government ID of the owner. Must include date of birth, photo, and signature
If death was due to accident or injury:
- Original police report or police traffic incident report, if any (certified)
- Copy of driver's license if accident happened while the insured person was driving
What does ‘certified’ mean?
This means the document must be checked and signed by the relevant authority – for example, the police or a hospital.
2. Fill out a claim form
2. Fill out a claim form
3. Submit the form and any documents
3. Submit the form and any documents
Via Tapp
Download FWD Tapp via
By email
Send to claimsconnect.ph@fwd.com
By mail
FWD Customer Connect Center
19/F W Fifth Avenue Building,
5th Avenue corner 32nd Street,
Bonifacio Global City, Taguig City 1634
In person
How we deal with claims
We know that if you’re making a claim, you’re probably already going through a difficult time.
So it’s part of our job to make insurance claims as quick and as easy as possible.
Here are some of the questions you might have and the answers we can give you.
Is there a time limit for making a claim?
Yes there is. Please submit claims (including loss of life) within 90 days of the event that you’re claiming for. One of our dedicated claims ambassadors will then get in touch with you within 24 hours to confirm that we’ve received your claim.
When will you make a decision on my claim?
We aim to make a decision within 30 working days. If we agree to pay the claim, we’ll make the payment within five working days. If it’s a direct debit payment (straight to your bank account) this should be done within two to three working days.
How will you pay me?
Any claims payment will be made by direct debit, straight into your bank account, or by check, depending on what you've selected.
Why is my claim taking so long to process?
Please do bear in mind that occasionally we need more time to make a claims decision. A delay could be for a number of reasons - for example the type of claim, how complex the case is, and whether we have all the information and documents we need. If you want to ask any questions, we’re always here for help and support.
See more
Looking to make a different claim?
We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.
Need help?
We have a range of options for support and help.
Ask Fi
Our chatbot is trained to help in all kinds of ways, at super speed. Need help, fast? Fi is here to assist. And if Fi can’t help, it’ll give you alternative support options.
Visit FWD
Visit FWD
© Copyright 2021 FWD Life Insurance Corporation. All rights reserved.