It’s always a good idea to first check that your policy covers the claim. At FWD, you can do this by calling our Customer Connect team on +632 8888 8388, via email or visiting one of our business hubs.
Waiver of Premium claims
How to file a claim
Before you claim
Before you claim
1. Prepare and send us the following documents
1. Prepare and send us the following documents
Waiver of Premium on Owner
Main requirements:
- Completely accomplished, dated and signed Claimant’s Statement Form
- Completely accomplished, dated and signed Attending Physician’s Statement form
- Certified True Copy of Complete medical/hospital records as defined in the Contract, including Admitting History Record, Clinical Abstract, Diagnostic Tests, Results of Operation and Discharge Summary Record
If Critical Illness/Disability is due to accident/injury:
- Certified True Copy of Police Report or Police Traffic Incident Report, if any.
- Certified True Copy of Driver’s License if accident happened while the PO is driving.
If Owner works as an employee:
- Certified True Copy of Daily Time Record (DTR)
- Certified True Copy of Certificate of Leave of Absence issued by the Employer
Waiver of Premium on Insured
Main requirements:
- Completely accomplished, dated and signed Claimant’s Statement Form
- Completely accomplished, dated and signed Attending Physician’s Statement form
- Certified True Copy of Complete medical/hospital records as defined in the Contract, including Admitting History Record, Clinical Abstract, Diagnostic Tests, Results of Operation and Discharge Summary Record
- Copy of Insured’s government ID with date of birth, photo and signature
If Critical Illness is due to accident/injury:
- Certified True Copy of Police Report or Police Traffic Incident Report, if any.
- Certified True Copy of Driver’s License if accident happened while the insured is driving.
2. Submit the form and any documents
2. Submit the form and any documents
Via Tapp
Download FWD Tapp via
By email
Send to claimsconnect.ph@fwd.com
By mail
FWD Customer Connect Center
19/F W Fifth Avenue Building,
5th Avenue corner 32nd Street,
Bonifacio Global City, Taguig City 1634
In person
Submit to any FWD business hubs
Looking to make a different claim?
We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.
How we deal with claims
We know that if you’re making a claim, you’re probably already going through a difficult time.
So it’s part of our job to make insurance claims as quick and as easy as possible.
Here are some of the questions you might have and the answers we can give you.
Is there a time limit for making a claim?
Yes there is. Please submit claims within 90 days from the date of diagnosis or date of loss. One of our dedicated claims ambassador will get in touch within 24 hours from the date of receipt.
When will you make a decision on my claim?
We aim to make decision within 30 working days. If we agree to pay the claim, we'll make the payment within five working days.
How will you pay me?
Any claims payment will be made by direct debit, straight into your bank account, or by check, depending on what you've selected.
Why is my claim taking so long to process?
Please do bear in mind that occasionally we need more time to make a claims decision. A delay could be for a number of reasons - for example the type of claim, how complex the case is, and whether we have all the information and documents we need. If you want to ask any questions, we’re always here for help and support.
See more
Need help?
We have a range of options for support and help.
Ask Fi
Our chatbot is trained to help in all kinds of ways, at super speed. Need help, fast? Fi is here to assist. And if Fi can’t help, it’ll give you alternative support options.
Visit FWD
Visit FWD
© Copyright 2021 FWD Life Insurance Corporation. All rights reserved.