It’s always a good idea to first check that your policy covers the claim.
At FWD, you can do this by calling our Customer Connect team on +632 8888 8388, via email or visiting one of our business hubs.
Before you claim
It’s always a good idea to first check that your policy covers the claim.
At FWD, you can do this by calling our Customer Connect team on +632 8888 8388, via email or visiting one of our business hubs.
1. Prepare and send us the following documents
Main requirements:
If confinement is due to accident/injury:
2. Submit the form and any documents
Download Omne by FWD via
FWD Customer Connect Center
19/F W Fifth Avenue Building,
5th Avenue corner 32nd Street,
Bonifacio Global City, Taguig City 1634
We know that if you’re making a claim, you’re probably already going through a difficult time.
So it’s part of our job to make insurance claims as quick and as easy as possible.
Here are some of the questions you might have and the answers we can give you.
Yes there is. Please submit claims within 90 days from the date of diagnosis or date of loss. One of our dedicated claims ambassador will get in touch within 24 hours from the date of receipt.
We aim to make decision within 30 working days. If we agree to pay the claim, we'll make the payment within five working days.
Need help ?
Ask Fi
Our chatbot is trained to help in all kinds of ways, at super speed. Need help, fast? Fi is here to assist. And if Fi can’t help, it’ll give you alternative support options.