Certified True Copy of Complete medical/hospital records as defined in the Contract, including Admitting History Record, Clinical Abstract, Diagnostic Tests, Results of Operation and Discharge Summary Record
Certified True Copy of Statement of Account
Copy of Insured’s government ID with date of birth, photo and signature
Proof of Bank Account (Please submit a copy of any of the following. Make sure your full name and account number are visible:
Statement of account
Validated deposit slip
Screenshot of your online bank account)
If confinement is due to accident/injury:
Certified True Copy of Police Report or Police Traffic Incident Report, if any.
Certified True Copy of Driver’s License if accident happened while the insured is driving.
We know that if you’re making a claim, you’re probably already going through a difficult time.
So it’s part of our job to make insurance claims as quick and as easy as possible.
Here are some of the questions you might have and the answers we can give you.
Is there a time limit for making a claim?
Yes there is. Please submit claims within 90 days from the date of diagnosis or date of loss. One of our dedicated claims ambassador will get in touch within 24 hours from the date of receipt.
When will you make a decision on my claim?
We aim to make decision within 30 working days. If we agree to pay the claim, we'll make the payment within five working days.
How will you pay me?
Any claims payment will be made by direct debit, straight into your bank account, or by check, depending on what you've selected.
Why is my claim taking so long to process?
Please do bear in mind that occasionally we need more time to make a claims decision. A delay could be for a number of reasons - for example the type of claim, how complex the case is, and whether we have all the information and documents we need. If you want to ask any questions, we’re always here for help and support.
Frequently asked questions
How do I know if I can file a claim for loss of life?
How do I file for a claim if there’s been a loss of life?
Can a child aged below 18 file a claim?
I have the claim forms and documents ready. When should I file my claim?