Critical illness claims

How to file a claim

It’s always a good idea to first check that your policy covers the claim.

At FWD, you can do this by calling our Customer Connect team on +632 8888 8388, via email or visiting one of our business hubs

Main requirements

  1. Completely accomplished, dated and signed Claimant statement form
  2. Completely accomplished, dated and signed Attending physician's form
  3. Certified True Copy of Complete medical/hospital records of insured from previous and recent consultations and confinements including but not limited to Medical Certificate, Admitting History Record, Clinical Abstract, Discharge Summary, lab result and all diagnostic results.
  4. Copy of Insured’s government ID with date of birth, photo and signature
  5. Proof of Bank Account (Please submit a copy of any of the following. Make sure your full name and account number are visible:
    1. Statement of account
    2. ATM card
    3. Validated deposit slip
    4. Passbook
    5. Screenshot of your online bank account)

If Critical Illness is due to accident/injury:

  1. Certified True Copy of Police Report or Police Traffic Incident Report, if any.
  2. Certified True Copy of Driver’s License if accident happened while the insured is driving.
Via Tapp
Via Tapp
By email
By email
By mail
By mail
In person
In person

Looking to make a different claim?

We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.

How we deal with claims


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How will you pay me?

Frequently asked questions

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