Customer Love

Our customer love page is a tribute to our valued customers, where we celebrate their stories and share how we're constantly improving to make your experience even more exceptional.

Showing our appreciation

Thanking our customers for being part of the FWD family and giving us a chance to be on this journey with them.

Customer Love

Sharing our relentless commitment to continuously enhance customer experience and building lasting connections.

Hear what our most loyal customers say

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Angie Gatdula

The first thing that comes to mind is when I got married, so I had to change my name, and my beneficiary, and it was very smooth for me to do that. I think everything was done online. Also, I think you know, the thing with insurance is when you get one, you don’t wanna have to worry about it. You just wanna make sure that you’re making payments on your premiums on time and that’s it. 10 years, I never had a headache, I never had an issue. It’s like they’re there, but they’re not there. I think that’s an excellent plan, when you’re talking about an insurance company. That tells me that they’re doing a good job. ‘Cause I don’t have to worry about anything. If I have questions, I can just send an email or chat, um, so again, that tells me they’re doing a fantastic job.

From our customers…

Richard

I really like how the agent assisted me. He was smart and very knowledgeable of what he was selling. I bought 2 insurance policies with him because I feel that I can trust him. He explained to me the do's and dont's of buying vul with riders and a stand alone health insurance product. I believed him so I ended up buying both products for me and my wife. I'm planning to add more for my kids with him. Keep up the awesome job, Roy.

Joselito

Overall experience is great. The quotation is readable and easy to understand. The payment channel is very convenient and posting are real time. Most of all the application where as a client I can easily update my information at the palm of my hand.

Ronalyn

Please continue to guide and help other people to be educated about the importance of life insurance. thanks and God bless us all.

This app helps you achieve your real-life goals!

This app helps you achieve your real-life goals!
This app helps you achieve your real-life goals!

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Customer Portal

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Claims Portal

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