Customer appreciation

Customer love

Our customers. Our champions.

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Angie Gatdula

The first thing that comes to mind is when I got married, so I had to change my name, and my beneficiary, and it was very smooth for me to do that. I think everything was done online. Also, I think you know, the thing with insurance is when you get one, you don’t wanna have to worry about it. You just wanna make sure that you’re making payments on your premiums on time and that’s it. 10 years, I never had a headache, I never had an issue. It’s like they’re there, but they’re not there. I think that’s an excellent plan, when you’re talking about an insurance company. That tells me that they’re doing a good job. ‘Cause I don’t have to worry about anything. If I have questions, I can just send an email or chat, um, so again, that tells me they’re doing a fantastic job.

Here’s what our customers are saying…

Margie

The agent listened and understood the concern before taking action. Commendable! We need more of him in the customer service industry.

Aeron

The agent answered all my inquiries without repeating the details. I hope she stays in good health. Very great representative of FWD.

Monico

My customer officer was very courteous and patient in addressing my concerns. He was so detailed with his instructions. Thank you so much and keep up the excellent work!

FWD Champions

FWD Champions

Customer Portal

Customer Portal

Claims Portal

Claims Portal
Claims Portal

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