Customer appreciation
We thank our customers for choosing to be with FWD in their journey.
Customer love
We are committed to continuously enhance our customer experience and build lasting relationship with them.
Our customers. Our champions.
The first thing that comes to mind is when I got married, so I had to change my name, and my beneficiary, and it was very smooth for me to do that. I think everything was done online. Also, I think you know, the thing with insurance is when you get one, you don’t wanna have to worry about it. You just wanna make sure that you’re making payments on your premiums on time and that’s it. 10 years, I never had a headache, I never had an issue. It’s like they’re there, but they’re not there. I think that’s an excellent plan, when you’re talking about an insurance company. That tells me that they’re doing a good job. ‘Cause I don’t have to worry about anything. If I have questions, I can just send an email or chat, um, so again, that tells me they’re doing a fantastic job.
Here’s what our customers are saying…
Jennifer
I'm glad and i'm grateful to be part of this Insurance because this is very helpful to our family's finances. Thank you FWD Insurance!
Mike
All i well. Specially sa mga reminders sa email and sa agent. Very consistent! Very accommodating. Kaya hindi ko makakalimutan ang pagbayad ng premiums. Kudos to all of you!
Elizabeth
Everything went smooth because I had a dedicated wealth planner, who is very passionate when it comes to his work and duties and is really willing to help and serve his purpose of sharing the importance of having an insurance, not just for yourself, but most importantly for your loved ones. Kudos!
Claims Portal
Get ready for the launch of our Claims Portal – your hassle-free solution for managing insurance claims. We understand that filing a claim often comes during tough times. With our new platform, we’re simplifying and streamlining your claims experience, making it easier for you when it matters most.
Still need help?
We have a range of options for support and help.
Ask Fi
Our chatbot is trained to help in all kinds of ways, at super speed. Need help, fast? Fi is here to assist. And if Fi can’t help, it’ll give you alternative support options.
