.webp)
Customer Love
At FWD, we champion our customers. We celebrate you by making sure we give you the best experience you deserve.
Customer appreciation
We thank our customers for choosing to be with FWD in their journey.
Customer love
We are committed to continuously enhance our customer experience and build lasting relationship with them.
Our customers. Our champions.
The first thing that comes to mind is when I got married, so I had to change my name, and my beneficiary, and it was very smooth for me to do that. I think everything was done online. Also, I think you know, the thing with insurance is when you get one, you don’t wanna have to worry about it. You just wanna make sure that you’re making payments on your premiums on time and that’s it. 10 years, I never had a headache, I never had an issue. It’s like they’re there, but they’re not there. I think that’s an excellent plan, when you’re talking about an insurance company. That tells me that they’re doing a good job. ‘Cause I don’t have to worry about anything. If I have questions, I can just send an email or chat, um, so again, that tells me they’re doing a fantastic job.
Here’s what our customers are saying…
Catherine
I understand that I will continue to be supported even after I have gotten my FWD policies I am grateful knowing I will not be left out on my own
Carren
It was my first time to call, I was not expecting much. But your CS team ticked all the boxes. My call was answered instantly. Your IVR was on point and efficient. My call was answered by the most cheerful person... She was so knowledgeable and she walked me through (the) app. She actually made my day. Thank you FWD. You rock!
Mariel
The app is easy to use and everything about your plan is there.Thank you FWD for taking care of me and my family.
Claims Portal
Get ready for the launch of our Claims Portal – your hassle-free solution for managing insurance claims. We understand that filing a claim often comes during tough times. With our new platform, we’re simplifying and streamlining your claims experience, making it easier for you when it matters most.
Still need help?
We have a range of options for support and help.
Ask Fi
Our chatbot is trained to help in all kinds of ways, at super speed. Need help, fast? Fi is here to assist. And if Fi can’t help, it’ll give you alternative support options.
