Thanking our customers for being part of the FWD family and giving us a chance to be on this journey with them.
Sharing our relentless commitment to continuously enhance customer experience and building lasting connections.
The first thing that comes to mind is when I got married, so I had to change my name, and my beneficiary, and it was very smooth for me to do that. I think everything was done online. Also, I think you know, the thing with insurance is when you get one, you don’t wanna have to worry about it. You just wanna make sure that you’re making payments on your premiums on time and that’s it. 10 years, I never had a headache, I never had an issue. It’s like they’re there, but they’re not there. I think that’s an excellent plan, when you’re talking about an insurance company. That tells me that they’re doing a good job. ‘Cause I don’t have to worry about anything. If I have questions, I can just send an email or chat, um, so again, that tells me they’re doing a fantastic job.
I really like how the agent assisted me. He was smart and very knowledgeable of what he was selling. I bought 2 insurance policies with him because I feel that I can trust him. He explained to me the do's and dont's of buying vul with riders and a stand alone health insurance product. I believed him so I ended up buying both products for me and my wife. I'm planning to add more for my kids with him. Keep up the awesome job, Roy.
Immediate action has been provided and that makes at ease for the client. Thank you
The digitalization of FWD is very advance, making my policy application's approval hassle-free.
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