Have the confidence to follow your dreams knowing you and your loved ones’ are protected from unexpected financial burdens of a critical illness and common diseases in the Philippines.
Life insurance plan that’s easy on the budget and allows you to enjoy life while financially protecting you and those you care about.
KanDuu covers you, so you CAN DO everything you want in life with no hesitations.
We’ve made it even more convenient for you to enjoy life with our hassle-free payment system by giving you the freedom of choice. Choose a payment method that is more suitable for your needs.
Via FWD Customer Connect (Call or Live Chat)
Connect with us at our Customer Connect Hotline at 632 8888 8388 or FWD Website via Live Chat at https://www.fwd.com.ph. We’re here for you 24x7.
Via Clams Connect Email
You can send the following information directly to firstname.lastname@example.org
Via FWD Tapp - Mobile Application
Via FWD Branches
Click here for the list of the FWD Branches
Critical Illness Claim – Claimant Statement Form
Critical Illness Claim – Attending Physician Statement Form
Duly accomplished and signed Claimant’s Statement Form.
Additional requirements may be prescribed as necessary to process the claim.
Our Claims Ambassador will connect with you to update you on the additional requirements needed.
Claims Ambassador will connect with you to provide update on your claim such as decision on the claim or request for additional requirements.
Note: Evaluation may take longer for contestable cases. Claims Ambassador will closely coordinate with you for any updates.
Directly credited to your personal bank account
Remarks:The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.