BIG 3 Critical Illness Insurance

We request that all claims (including loss of life) are made within 90 days. One of our dedicated claims ambassadors will then get in touch with you to confirm that we’ve received your claim and advise on next steps.

In case you’re not able to submit within the 90-day period, don’t worry! We will not invalidate nor reduce the claim if we find that it’s not practical to submit the requirements within the allowable time.

Yes, no problem.

However all documents coming from abroad will need the Philippine Consular Office’s authentication. You’ll need to bring your claim documents to the Philippine Consular Office to get them authenticated. This may involve making an appointment so do check in advance before turning up. A simple online search will tell you where your nearest Philippine Consular Office is. If not, feel free to get in touch with our team and we’ll find out on your behalf.

Once your paperwork is authenticated, please mail your claim application to the FWD Head Office:

FWD Customer Connect Center
19/F W Fifth Avenue Building,
5th Avenue corner 32nd Street,
Bonifacio Global City,
Taguig City 1634
The Philippines

There are many ways to get in touch with us. You can find your preferred channel here.

That’s fine. Although bear in mind that you can access FWD Tapp your policy anytime, anywhere via  or our Customer Connect Portal. However, if you’d like to receive a physical copy, we can send you a duplicate. Please first send us the following:

1. Notarized declaration of lost policy form
2. Damaged policy contract (if applicable)
3. Processing fee of Php200 to be paid via online or through our bank partners
4. Photocopy of your ID (with signature)

You can download all our forms here.