"We're honored and grateful to receive these awards," said Li Hao Zhuang, FWD Insurance President and Chief Executive Officer. "Innovation is at the core of our DNA. We're always developing our products to make them responsive and accessible to our customers' evolving needs. We want to use technology to not only provide people with financial security, but to help them live a fulfilling life-especially during these trying times, when we need to work more for security and better health."

FWD Insurance's digital initiative FWD Tapp won in this year's IAA, making it the third year in a row that the insurer has received recognition at the awards. FWD Tapp, dubbed the "one-tap insurance app," puts insurance at the customer's fingertips-allowing them to instantly access their policy, pay their premiums, track and manage their funds to enable them to seize investment opportunities. 

"FWD Tapp has taken our customer engagement and customer experience to the next level," Li Hao said. "It is a testament of our customer-led strategy, which is focused on making insurance accessible and convenient for our customers".

Other digital services that shows FWD Insurance's cutting-edge technology include: AI2 (Artificial Intelligence + Agent Insights), a trusted digital advisory that provides realistic assessment of customer's needs, risk appetite, and affordability, at the same time, while providing a natural conversation between agent and customer service; and Underwrite Me, which provides customers with seamless online experience, where initial underwriting decisions can be made at point of sale. 

The KanDüü product suite, on the other hand, offers reasonably priced, digitally available coverage with rewards, and is even now available on Lazada. 

FWD's innovative use of technology to achieve business objectives also garnered it the Best New Insurer in Asia Award from the IDC-FIIA. It was ranked among the seven best financial services institutions in Asia because of its "accelerated use of technology" the past 18 months and its elevation of IT standards in the industry.


Ryan Kim, FWD Group Chief Digital Officer said, "This prestigious award goes a long way towards recognizing FWD's outstanding achievements with our innovative use of digital technology. I'm very proud of our hard-working teams that constantly push themselves to break the mold and help us fulfill our vision of changing the way people feel about insurance."

It is not the first time that FWD Insurance has won multiple awards in a single year. It won the Master Agency Award from the GAMA International Leadership Awards, as well as Asia's Best Employer Awards from the Employer Branding Institute and the Marketing Initiative of the Year, all in 2019. 

Other remarkable awards in FWD Group's track of excellence include ranking ninth place in the 2020 Million Dollar Round Table (MDRT) Global Ranking for Multinational Companies (MNCs). Earlier this year, FWD Insurance also maintained its top three ranking for the third year in a row in the ASEAN Corporate Governance Scorecard (ACGS). 

For more information regarding FWD Insurance's products, customers can connect with their FWD Insurance's advisors or via 24/7 Live Chat on FWD Insurance's website (https://fwd.com.ph).

About FWD Philippines

FWD Life Insurance Corporation (FWD Life) launched its commercial operations in September 2014. As of end-2019, its fifth full year of operations, FWD Life continues to outpace life insurance industry growth as a Top 8 insurer, based on New Business Annual Premium Equivalent.¹ FWD Life also remains as one of the Top 3 insurers in terms of Paid-Up Capital.² 

FWD Group spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan, and Malaysia, offering life and medical insurance, general insurance, employee benefits, Shariah, and Family Takaful products across a number of its markets. Established in Asia in 2013, FWD is the insurance business arm of investment group, Pacific Century Group. In the Philippines, FWD has 17 business hubs located in key cities nationwide with its headquarters in Bonifacio Global City in Taguig.

FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.
For more information, please visit fwd.com.ph.

1 www.insurance.gov.ph > Statistics > Life > 2019 > Based on New Business Annual Premium Equivalent
2 www.insurance.gov.ph > Statistics > Life > 2019 > Based on Paid-Up Capital