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1

Call our Customer Connect hotline

2

Collect supporting documents & fill out the forms

3

Send in forms and documents

4

Get status confirmation

5

Receive benefits

1

Call our Customer Connect hotline

  • +63 2 888 8388

2

Collect supporting documents & fill out the forms

    • Certified True copy - Complete Medical and Hospital Records
    • Certified True copy of any medical requirements necessary to support diagnosis of Cancer or early stage Cancer

      • For any death occurrence after the 14-day survival period requirement following the diagnosis of cancer, claims for Death shall be used. Please click here to see the process.

  • Critical Illness - Claimant's Statement Form

    To be completed by the Claimant.

  • Critical Illness - Attending Physician's Statement Form

    To be completed by the attending doctor.

3

Send in forms and documents

By Mail

  • Claims Department -  FWD Life Insurance Corporation 19/F W Fifth Building 5th Avenue corner 32nd Street Bonifacio Global City, Taguig City 1634 Philippines

In Person

  • Go to the FWD Life branch nearest you. You may also give the documents to your Financial Wealth Planner or Financial Solutions Consultant

By Email

Submission Timeline

  1. Please email soft copies of the documents as a notice for filing a claim in advance or within thirty (30) days from the date of diagnosis. 

  2. Please submit original, completed claim forms along with their required supporting documents within ninety (90) days after the time proof is required.

4

Get status confirmation

We will send updates via SMS and email upon receiving your complete documents. A status confirmation will be given if your claim has been approved or if additional requirements are needed. If you do not hear from us, you may email ClaimsConnect.ph@fwd.com.

5

Receive benefits


A final update will be sent via SMS and email that your benefit payout is ready for release. Payouts can be done via crediting to the designated beneficiaries’ bank accounts or via check.

Remarks:
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

Need help?

No inquiry is too big or small.
Call us today

Customer hotline

+632 888 8388

Email us
For more information


CustomerConnect.ph@fwd.com