We are sorry for your loss. We know that making a life insurance claim can be challenging.
At FWD, we’re here to support you during this difficult time, you can either contact your agents or give us a call on +632 8888 8388.
Before you claim
We are sorry for your loss. We know that making a life insurance claim can be challenging.
At FWD, we’re here to support you during this difficult time, you can either contact your agents or give us a call on +632 8888 8388.
1. Prepare and send us the following documents
Main requirements:
For spouse beneficiary: Original copy of Marriage Certificate issued by the Philippines Statistics Authority (PSA) For child beneficiary: Original copy of Birth Certificate issued by the Philippines Statistics Authority (PSA)
For Daughter with Single status in the contract and Married at time of claim: Original copy of Marriage Certificate issued by the Philippines Statistics Authority (PSA) or both copies of IDs with Single Status and Married Status
If the policy is contestable:
If there is a discrepancy on the Name or Date of Birth of Insured in the Insurance Application vs the submitted Death Certificate and copy of ID:
If death is due to violence or accident:
If the beneficiary is a minor and share of proceed is less than P500,000.00:
If the beneficiary is a minor and share of proceed is greater than P500,000.00:
If beneficiary is Estate:
If policy was assigned to Persons:
If policy was assigned to Corporations:
If death happens outside the Philippines:
** All documents related to and coming abroad should be duly authenticated by the Philippine Embassy or Consulate Office nearest the residence of claimant
** All documents must be translated in English"
If beneficiary is a U.S. Person or has U.S. Indicia
If claim is made through a Representative
2. Submit the form and any documents
Download FWD Tapp via
FWD Customer Connect Center
19/F W Fifth Avenue Building,
5th Avenue corner 32nd Street,
Bonifacio Global City, Taguig City 1634
We know that if you’re making a claim, you’re probably already going through a difficult time.
So it’s part of our job to make insurance claims as quick and as easy as possible.
Here are some of the questions you might have and the answers we can give you.
We aim to make decision within 30 working days. If we agree to pay the claim, we'll make the payment within five working days.
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