FWD Family Hero

First, we’re sorry for your loss. If you need any help or support in your claim, please don’t hesitate to get in touch.

Our loss of life claims page is here. It should answer all your questions and let you know what to do next. Remember, if you have any questions or concerns, you can always give us a call.

We request that all claims (including loss of life) are made within 90 days. One of our dedicated claims ambassadors will then get in touch with you to confirm that we’ve received your claim and advise on next steps.

In case you’re not able to submit within the 90-day period, don’t worry! We will not invalidate nor reduce the claim if we find that it’s not practical to submit the requirements within the allowable time.

There are many ways to get in touch with us. You can find your preferred channel here.

No problem. To do this, simply fill out and submit the following two forms:

• Policy change form - dated, signed by policyholder and witness (can be your advisor or an FWD branch executive)

• Health statement form

We’ll then send you an updated sales illustration and will let you know the premium payment difference. Please have a read of all the terms, then sign and date it and send it back to posconnect.ph@fwd.com.

Please remember:

• You can only increase your coverage within one year from your policy's start date.

• You will need your assignees or irrevocable beneficiaries’ consent to reduce your coverage.

Please head along in-person to any FWD business hub and submit two copies of the Policy change form - dated, signed by policyholder and witness (can be your advisor or an FWD branch executive). This is because we need to authenticate all the information.

• If your current beneficiary is irrevocable, please have them sign the form.

• If you’re designating your spouse as a new beneficiary, please provide a marriage contract.

• If your intended beneficiary is a minor, please name a trustee on the form, along with a notarized deed of trust form.

That’s fine. Although bear in mind that you can access FWD Tapp your policy anytime, anywhere via  or our Customer Connect Portal. However, if you’d like to receive a physical copy, we can send you a duplicate. Please first send us the following:

1. Notarized declaration of lost policy form
2. Damaged policy contract (if applicable)
3. Processing fee of Php200 to be paid via online or through our bank partners
4. Photocopy of your ID (with signature)

You can download all our forms here.