Press release

Press release

FWD Life Insurance’s tech innovation recognized in local and global awards

FWD Life Insurance recently won awards from various local and international award-giving bodies in recognition of its products, services and brand innovations created to serve its customers with greater efficiency. The Insurer received awards from the 2021 DigFin Innovation Awards, Insurance Asia Awards 2021, Global Banking and Finance Awards 2020, and the 18th Philippine Quill Awards.

August 24, 2021
FWD Life Philippines

The insurer has been at the forefront of providing innovative customer services, digital sales channels, and marketing partnerships leveraging technology to address customers’ evolving needs. Its AI talkbot Frankie, insurance mobile app FWD Tapp, FWD Online Shop and the “FWD-MCX: Road to Progress” partnership launch have been recognized by judges as some of the best tech innovations in the industry.

“These prestigious awards are a testament to our commitment to provide best-in-class customer services and our vision of changing the way people feel about insurance,” says Adnelle Valeza, FWD Life Insurance Chief Information and Transformation Officer.

“At the core of what we do here at FWD is always about what benefits the customers most, and our commitment to provide not just products and solutions that would protect them but also those that will enable them to maximize opportunities. This is how we help ensure that every one of our customers can celebrate living even while riding out tough times, and that’s why being recognized for doing so is a welcome bonus,” Adnelle adds.

Earlier this year, the Insurer jumped from eighth to fourth place based on its 2020 performance in New Business Annualized Premium Equivalent (NBAPE). Its increases in premiums and asset growth were also driven by digital innovations in products and programs executed amidst the pandemic.



Table: List of the awards won by FWD Life Insurance from 2020 to 2021


Award-giving bodies


DigFin Innovation Awards

Best Fintech Solution for Customer User Experience

Insurance Asia Awards

Digital Insurer of the Year – Philippines

Digital Initiative of the Year – Philippines

Global Banking and Finance Awards

Best Life Insurance App Philippines

Best Life Insurance Company for Digital Transformation Philippines

Philippine Quill Awards

Awards of Excellence in Special and Experiential Events


About FWD Insurance

FWD Life Insurance Corporation (FWD Life Insurance) launched its commercial operations in September 2014. As of end-2020, FWD Insurance ranks 2nd and 4th in terms of Paid-up Capital1 and New Business Annual Premium Equivalent2, respectively.

FWD Group spans 10 markets in Asia including Hong Kong SAR & Macau SAR, Thailand, Indonesia, Philippines, Singapore, Vietnam, Japan, Malaysia and Cambodia, offering life and medical insurance, general insurance, employee benefits, Shariah and family takaful products across a number of its markets. In the Philippines, FWD has 18 business hubs located in key cities nationwide, with its headquarters in Bonifacio Global City in Taguig.

Established in Asia in 2013 with a trailblazer mentality, FWD is the primary insurance business of investment group, Pacific Century Group.  FWD is focused on creating fresh customer experiences and making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer by changing the way people feel about insurance.


For more information, please visit

1 > Statistics > Life > 2020 > Based on Paid-Up Capital
2 > Statistics > Life > 2020 > Based on New Business Annual Premium Equivalent

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