Press release

Press release

FWD Insurance enhances coverage with COVID-19 Assist

17 April 2020, Manila, Philippines – FWD Life Insurance Philippines (FWD Insurance) today announced its enhanced COVID-19 coverage for eligible existing customers. FWD COVID-19 Assist will also provide customers who are medical and health care workers at the frontline of the fight against the coronavirus with lump-sum death benefits for claims from April 16 to May 15 2020.

April 16, 2020

“FWD is committed to providing customers with the right support. As such, we constantly review our products to ensure appropriateness of our benefits and offerings,” said Li Hao Zhuang, FWD Insurance President and Chief Executive Officer. “As the COVID-19 pandemic evolves, our Filipino bayanihan spirit is important to us now more than ever, and our enhanced benefit aims to provide extra coverage for medical and health care workers on the frontline whom many consider to be our unsung heroes amidst the pandemic.”

FWD COVID-19 Assist provides additional death benefits for:

  • Individual plan (except Kandüü, Set Ka Na, and Peace plans): Php 100,000, with additional Php 50,000 if the insured is a medical frontliner
  • Kandüü plan: Php 10,000, with additional Php 5,000 if the insured is a medical frontliner

Additional Php 25,000 will be paid if the policyholder is registered with FWD Tapp upon claiming the COVID-19 Assist benefit.

FWD customers with individual policies and Kandüü are eligible for the Php 100,000 benefit. For any FWD COVID-19 offer including the previous COVID-19 Ready and the enhanced COVID-19 Assist, the benefit can only be claimed once.

In addition, FWD Insurance will continue to provide its individual customers additional benefits and consideration in response to the COVID-19 outbreak until May 15, 2020:

• Extension of insurance premium payment grace period to 60 days 
• Accepting and processing claims including those filed beyond 30 days
• Accepting insurance claim documents in soft copy format

FWD Insurance also launched its COVID-19 Charity Drive, whereby every eligible FWD protection policy purchased in April 2020 will generate a donation for the St. Luke’s Medical Center Foundation. Funds raised will be used to buy additional personal protective equipment (PPE) for the hospital’s medical frontline.

For more information on FWD COVID-19 Assist, customers can visit or contact their FWD advisors.

About FWD Philippines

FWD Life Insurance Corporation (FWD Life) launched its commercial operations in September 2014. As of end-2018, FWD Life has the highest Paid-Up Capital among life insurers in the Philippines with PhP 2.3 billion.1 FWD Life now ranks 8th in the life insurance industry in terms of New Business Annual Premium Equivalent.2

FWD Group spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan, and Malaysia, offering life and medical insurance, general insurance, employee benefits, Shariah, and Family Takaful products across a number of its markets. Established in Asia in 2013, FWD is the insurance business arm of investment group, Pacific Century Group. In the Philippines, FWD has 17 business hubs located in key cities nationwide with its headquarters in Bonifacio Global City in Taguig.  

FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

For more information please visit  
1 > Statistics > 2018 > Based on Paid-Up Capital
2 > Statistics > 2018 > Based on New Business Annual Premium Equivalent

Media Inquiries: 

FWD Life Insurance Corporation
Rochelle R. Vandenberghe
Head of Marketing
FWD Life Philippines
(T) +63 2 85587306