FWD Life Philippines extends Customer Connect Service to 24/7

Manila, Philippines – FWD Life Philippines, one of the fastest-growing insurance companies in the country, is the first insurer in the Philippines to extend the availability of its Customer Connect hotline to 24/7, starting December 4. – FWD Life Philippines, one of the fastest-growing insurance companies in the country, is the first insurer in the Philippines to extend the availability of its Customer Connect hotline to 24/7, starting December 4.

The FWD Customer Connect service now allows customers to get in touch with the company’s representatives 24 hours a day, seven days a week, at their convenience, through the hotline number +632-8888-8388 for policyowner servicing and claim requests.

"To enrich customer experience and remain competitive, we are moving towards a digital 24/7 multi-channel customer engagement center that offers diverse service options for our customers," says FWD Life Philippines President and Chief Executive Officer Peter Grimes.

In addition, FWD customers can opt to chat with a customer service representative online through the Live Chat feature on the FWD Life Philippines website (http://fwd.com.ph). This function is also available 24/7.

"Our vision is to change the way people feel about insurance, and so we want to give our customers the choice to engage with us any way and any time, at their own convenience," adds Grimes. “FWD Life Philippines is also preparing more operational, technical, and technological enhancements to our services that will help us provide customers with relevant and timely support and continue to grow our customer engagement.”

About FWD Philippines

FWD Life Insurance Corporation (“FWD Life”) is the first life insurance company licensed by the Insurance Commission of the Philippines under the new Insurance Code. FWD launched its commercial operations in September 2014. After its second full year of operations in 2016, FWD ranked #12 in total premium income, up one notch from previous year, according to the Insurance Commission’s report.¹By March 2017, FWD Life is the highest-capitalized life insurer in the Philippines with PhP 2.3 billion in paid-up capitalization.2

FWD Group spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, and Japan, offering life and medical insurance, general insurance, and employee benefits across a number of its markets. Established in Asia in 2013, FWD is the insurance business arm of investment group, Pacific Century Group. In the Philippines, FWD has nine business hubs located in key cities nationwide with its headquarters in Bonifacio Global City in Taguig.

FWD is focused on creating fresh customer experiences, with easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

For more information please visit fwd.com.ph.  

1 www.insurance.gov.ph > Statistics > 2017 > Based on Premium Income

2 Based on publicly available disclosures.

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