FWD offers 60-day grace period in true Bayanihan spirit

In line with Republic Act No. 11494, also known as the Bayanihan To Recover As One Act (Bayanihan 2 Act), FWD extends payment grace period to 60 days for all life insurance plans with due date September 15, 2020 to December 31, 2020. In true bayanihan spirit, FWD is doing its part to help ease the burden of customers in paying for their premiums during these challenging times.

Extension of grace period applies to all life insurance plans except digital products such as Kandüü (KanMend, KanLive, and KanGuard), Set Ka Na, and Peace. 


1. What does the 60-day extension on grace period mean? 
You are given 60 days from due date to pay your premiums from September 15 to December 31, 2020. During this period, you will continue to enjoy the protection and benefits of your life insurance plan.  

2. I am currently enrolled in Auto Debit Arrangement (ADA), Auto Charge Arrangement (ACA) and Post-Dated Cheques (PDCs). What will I do?
For your convenience, we will continue to charge the premium on the due date. However, with the implementation of Bayanihan 2 Act, you need to inform FWD and signify your request for the charging of your accounts to be put on hold:

Kindly inform us for at least five days before your due date via the following 24/7 Channels:

• Call us at (02) 8888 8388 and speak to our customer connect team
• Live Chat through FWD Tapp or FWD website
• Email us at customerconnect.ph@fwd.com 
To resume your premium charging, please inform us for at least five days before the end of the 60-day grace period.

Once reactivated, your ADA/ACA enrolled policies will resume charging the previous premium dues. PDC transactions will be coordinated with our bank partners for the resumption of charging.

3. Will I be charged with interest during the 60-day extension of the grace period?
In line with the Bayanihan 2 Act, there will be no interest charges or penalties that will be applied during the application of 60-day extension of the grace period.

4. I have existing policy loans, will these be covered by the Bayanihan 2 Act?
All policy loans defined as cash advance on the cash value of the life insurance policy are excluded from the Bayanihan 2 Act. 

5. Will I continue to receive billing notifications?
Yes, reminders will continuously be sent to you via email and SMS. Please disregard any overdue billing reminder during the availment of the 60-day grace period.

6. I missed paying for my premium after the 60-day grace period. What are my other options?
At FWD, we look for ways to make things easier for you. This is why we are providing an auto reinstatement period for 30 days more. During this period, policies whether lapsed or on premium holiday, may be reinstated without interest charges and requirements subject to payment of all previous premiums.