IT Business Analyst

Overview

The Solution Design and Quality Analyst’s primary objective is to help the business deliver high quality technology solutions in a cost-effective way by analysing the requirements of a project/program and existing applications/systems; defining the required functional capability to address the business need; communicating them clearly to stakeholders, facilitators and partners; and implementing the solution.

Responsibilities

  • Analysing business challenges to be addressed, and their relation to IT applications/systems.
  • Contributing to planning, preparation, execution, and monitoring of project/program deliverables.
  • Conducting business application/system analysis and functional design; recommends solutions to customers’ business needs.
  • Conducting study and/or research on existing application/system functionality to understand available options; providing recommendations for system changes as required.
  • Developing detailed functional requirements, business application process flows and proposed IT application/system solution.
  • Working with development teams to translate functional requirements into technical solutions.
  • Performing quality assurance testing for assigned projects or applications/systems.
  • Leading test management and coordination in absence of a dedicated Test Lead.
  • Investigating and/or resolving project-related defects/issues.
  • Contributing to preparation and execution of technical deployment activities for assigned projects or programs.
  • Performing 2nd-level operational support (next to IT Service Desk) for user-reported issues by validating, resolving, or handing over to the proper team for resolution.
  • Maintaining good working relationships with business counterparts and facilitating discussions to resolve challenges.
  • Contributing to prioritization of business requests and reported issues according to guidelines; regularly communicating status and action plan to customers.

Skills & Experience Required

  • B.S. in Information Technology, Business Administration, or related field with computer applications, or equivalent relevant work experience.
  • At least 3 years of relevant professional experience in Business Analysis and Design, preferably in an Insurance industry setting.
  • Previous software development experience is an advantage.
  • Excellent written and verbal communication, including technical writing skills
  • Good understanding of systems engineering concepts (SDLC)
  • Knowledge of systems analysis and design techniques or methods
  • Project planning and monitoring using project management software.
  • Proficiency in MS Office Applications or similar tools.
  • Test Planning & Execution (System Test and UAT) and/or Test Management experience on small to medium scale projects is an advantage.
  • Willing to work in Bonifacio Global City, Taguig, Philippines.

Apply Now

Interested parties may send their full résumés with current and expected salary, education, and working experience to Human Resources Department.

Email: careers.ph@fwd.com

Address: Human Resources, 19/F W Fifth Avenue Building, 5th Avenue corner 32nd Street,

Bonifacio Global City, Taguig City 1634, Philippines