Customer Service Representative


  • Provide first class customer experience to our Customers
  • Maintain and ensure positive customer relationships by taking ownership of all customer requests and issues on an end to end basis and within agreed service levels
  • This role would best suit a motivated and ambitious individual who enjoy providing high quality service and experience to a diverse portfolio of customers


  • Handling inbound and outbound queries from existing and prospective clients
  • Provide accurate information about FWD’s Life and Investment products, processes and policies
  • Maintain accurate information relating to alteration of policies, payments, complaint handling and policy cancellation and withdrawals
  • General administrative duties including requests from advisors
  • Autonomy to organize and action your own daily work
  • Contributing to the guidance, training and coaching of other team members

Skills & Experience Required

  • College graduate of any Bachelor's Degree
  • Minimum 2 years experience in Life Insurance and Investment
  • Must have a strong knowledge of VUL products
  • Experience in a client service oriented role would be highly regarded
  • Ability to understand customer requirements coupled in an interest in life insurance and a solutions focused approach to customer service
  • Knowledge of customer service concepts and techniques
  • Ability to meet or exceed customer needs and expectations and provide excellent service in direct or indirect manner
  • Ability to multi task and adapt to any situations
  • Energetic and love dealing with customers
  • Good interpersonal and organizational skills
  • Excellent English communication skills
  • A good record of attendance and punctuality
  • Amenable to working exclusively on a night shift, and during operational exigencies.
  • Willing to work in Bonifacio Global City, Taguig

Apply Now

Interested parties may send their full résumés with current and expected salary, education, and working experience to Human Resources Department.


Address: Human Resources, 19/F W Fifth Avenue Building, 5th Avenue corner 32nd Street,

Bonifacio Global City, Taguig City 1634, Philippines