Have the confidence to follow your dreams knowing you and your loved ones’ are protected from unexpected financial burdens of a critical illness and common diseases in the Philippines.
Life insurance plan that’s easy on the budget and allows you to enjoy life while financially protecting you and those you care about.
KanDuu covers you, so you CAN DO everything you want in life with no hesitations.
We’ve made it even more convenient for you to enjoy life with our hassle-free payment system by giving you the freedom of choice. Choose a payment method that is more suitable for your needs.
What does the 60-day extension on grace period mean?
For your convenience, we will continue to charge the premium on the due date. However, with the implementation of Bayanihan 2 Act, you need to inform FWD and signify your request for the charging of your accounts to be put on hold:
Kindly inform us for at least five days before your due date via the following 24/7 Channels:
• Call us at (02) 8888 8388 and speak to our customer connect team
• Live Chat through FWD Tapp or FWD website
• Email us at email@example.com
To resume your premium charging, please inform us for at least five days before the end of the 60-day grace period.
Once reactivated, your ADA/ACA enrolled policies will resume charging the previous premium dues. PDC transactions will be coordinated with our bank partners for the resumption of charging.
In line with the Bayanihan 2 Act, there will be no interest charges or penalties that will be applied during the application of 60-day extension of the grace period.
Will I continue to receive billing notifications?
Are FWD Business Hubs open during the General Community Quarantine (GCQ)?
Our two Business Hubs in Northern Mindanao - Cagayan de Oro and Valencia City-Bukidnon are operating from Mondays to Fridays, 9:00 am to 3:00pm.
Please note that Point-of-Sale terminal transactions will not be available in our Isabela Business Hub. We shall keep you informed as it resumes soon.
For additional support, contact your FWD Financial Advisor, email us at CustomerConnect.firstname.lastname@example.org, or reach us via 24/7 LiveChat at fwd.com.ph.
You may reach us via email at CustomerConnect.email@example.com or via LiveChat, accessible through this website and FWD Tapp. As a precautionary measure to ensure the safety of our employees, we have temporarily suspended our hotline. In spite of this, we are here for you 24/7 via our other communication channels.
To conveniently stay up-to-date with your policy status and benefits, download FWD Tapp on App Store for iOS and Google Play Store for Android. For questions on how to log in, reach us via LiveChat at fwd.com.ph.
During GCQ, all land, air, and sea transportation are currently restricted. But don’t worry, a digital copy of your policy contract can be accessed via FWD Tapp. Find it in “My Tapp Services” under “Policy Documents”.
To guarantee the health and safety of our customers, we have enabled our agents to present products remotely. If you’d like to be connected with an FWD Financial Advisor, please click here
You may also buy insurance through shop.fwd.com.ph. Our products online are: KanMend which protects you against 42 covered critical illnesses, KanLive which covers for death, and KanGuard which covers accidents and terrorism.
How can I file for my claims during the GCQ?
For your convenience, here are a few simple steps to file for your claims online:
How do I make Variable Unit-Linked (VUL) fund transactions for my investments?
Our payment services continue to be available via:
• FWD Tapp online payment using your debit/credit card, or GCash
• MOTO Facility Cardless Swiping
There are two (2) ways to pay via MOTO:
1. Via Auto-Charge Arrangement (ACA) form
2. . Via email without ACA form; and or policies with same policy owner and credit cardholder subject to the following requirements.
Subject: MOTO Application No./Policy No. <indicate Policy No.>
a. Request to charge:
c. Owner of credit card: should be policy owner only
d. Credit card number (VISA/Mastercard/JCB/AmEx only):
e. Expiry date:
f. Application/Policy no.:
• Both options should be sent to firstname.lastname@example.org using your registered email address.
• Landbank Payment Portal through the LinkBiz payment portal link, https://www.lbp-eservices.com/egps/portal/index.jsp
o Our Bank Partners – BDO, BPI, Metrobank, and SBC have resumed acceptance of ADA Enrollments. To facilitate the activation of ADA Enrolments, you can submit the original form at the following designated FWD Business Hubs that are open during this GCQ period:
o The turn-around time for ADA Enrolment Activation varies from seven to 7-30 days depending on the accuracy of information provided i.e. name, policy number, relationship to the policy owner, and signature. To avoid delay in the processing, kindly ensure that you review the contents of the ADA before submission.
o Email email@example.com for any questions or clarifications related to payment.
o FWD will temporarily accept digital copies of ADA forms for Security Bank. Simply send a clear signed copy of the ADA form and a copy of any government-issued ID of the Security Bank account owner to firstname.lastname@example.org with subject: SBC ADA ENROLLMENT Policy No. <type Policy No.>
Original copy should be sent to FWD 7 days after the GCQ period. Please note that non-submission of original form after 10 days will result to disenrollment of policy to ADA by SBC.
We accept Bills payment through the following online banking and mobile apps:
• Security Bank Online and Mobile Banking
How to enroll in Security Bank online banking
FAQs in Security Bank Online Banking
• MetroBank Online Banking
• BDO Online Banking
How to sign up for BDO Online and Mobile Banking
How to pay online
• BPI Online Banking
Register to online banking
How to pay bills using BPI online or the new BPI mobile app
How to enroll a biller using BPI online
• BancNet Online Banking
Go to the BancNet Online website at https://www.bancnetonline.com/BancnetWeb/login.do
Follow this 2-step process to use the BancNet Online payment facility:
- Step 1 - Follow the user registration process on the log in page
- Step 2 - Once successfully registered, next step is to register and go to "Add ATM" process
Biller’s Name: select “FWD Life Insurance”
Account Name: enter complete policy owner’s name
Subscriber/Account/Reference No.: enter 03 + 8-digit policy number (e.g. 0350000000)
Amount: enter Premium amount
All online Premium payments are processed and applied T+1 after successful payment (subject to bank payment cut-off).