A little planning can go a long way. So whether you’re looking for a life insurance coverage with savings that everyone can enjoy, or an investment that protects you and those you care about, find what you need here.
A healthy and happy life is important in reaching your goals. So stop worrying and start living by choosing our health insurance products that will keep you and your family covered from unforeseen illnesses.
What information do I need to report a Death Claim?
When reporting a claim, please provide us the following: Policy Number, Name of Insured and Owner, Date of Death, Cause of Death, Place of Death, and Contact Details. You may call Customer Connect +632-888-8388 or email us at CustomerConnect.email@example.com for assistance.
For a Death Claim, the order of eligibility is ranked as: [1st] Primary Beneficiary (or the main recipient of death benefit) or Contingent Beneficiary (only entitled if no Primary Beneficiaries survive the Insured), [2nd] Owner (if no designated living beneficiaries), [3rd] Substitute Beneficiaries (if no designated living beneficiaries and Owner), and lastly, the Estate (if none of the above).
Yes, only original Claim documents will be accepted. You may submit all documents to our Customer Connect Centre or FWD Branch Offices, or through your Financial Wealth Planner and Financial Solutions Consultant. For the list of offices, please click here. You can also forward a soft copy of the documents to ClaimsConnect.firstname.lastname@example.org so we can start to assess your claim.
Can a minor beneficiary file a claim?
Yes, POS Terminal will be set up in FWD branches and cannot be brought out of the premises.
What type of payments can be made via POS terminal facility?
The following payment types are acceptable:
Who is authorized to operate the POS terminal?
Only trained Branch Executives are authorized to process premium payments via POS terminal. Agents are not allowed to operate the POS terminals.
How can I select POS payment mode through my E-app tablet?
You can trigger POS terminal payment by choosing offline payment in your tablet.
What type of cards can be processed by POS terminal?
The following cards are acceptable:
Note: At the moment, AMEX cards are only accepted for Auto Credit Arrangement (ACA) transactions.
What type of identification do I need need to bring to pay using the POS terminal?
How can I pay for the initial and renewal premium payment based on my payment mode?
I am currently paying the renewal premiums over the counter, can I change the payment manner using the POS terminal? What do I need to do?
Can I use multiple credit cards or debit cards in paying for my premium payment?
Do you accept credit card payment for Single Premium (All Set & All Set Higher) and Adhoc Top-ups?
Do you accept international cards for POS terminal payment transactions?
Can I request a family member to pay on my behalf and bring my card to an FWD branch office to pay for my premium?
Can I use the card of my relative when paying premium via POS terminal?
If the payor is not with the policyowner, an authorization letter with a photocopy of policyowner's ID must be presented.
**Agents are not allowed to use their cards to pay for their client's premium.
How will the Official Receipt (OR) be generated when I pay via the POS terminal?
Who can I contact if I have questions on payment using the POS terminal?