A little planning can go a long way. So whether you’re looking for a life insurance coverage with savings that everyone can enjoy, or an investment that protects you and those you care about, find what you need here.
KanDuu covers you, so you CAN DO everything you want in life with no hesitations.
We’ve made it even more convenient for you to enjoy life with our hassle-free payment system by giving you the freedom of choice. Choose a payment method that is more suitable for your needs.
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What information do I need to report a Death Claim?
When reporting a claim, please provide us the following: Policy Number, Name of Insured and Owner, Date of Death, Cause of Death, Place of Death, and Contact Details. You may call Customer Connect +632-8888-8388 or email us at CustomerConnect.ph@fwd.com for assistance.
For a Death Claim, the order of eligibility is ranked as: [1st] Primary Beneficiary (or the main recipient of death benefit) or Contingent Beneficiary (only entitled if no Primary Beneficiaries survive the Insured), [2nd] Owner (if no designated living beneficiaries), [3rd] Substitute Beneficiaries (if no designated living beneficiaries and Owner), and lastly, the Estate (if none of the above).
Yes, only original Claim documents will be accepted. You may submit all documents to our Customer Connect Centre or FWD Branch Offices, or through your Financial Wealth Planner and Financial Solutions Consultant. For the list of offices, please click here. You can also forward a soft copy of the documents to ClaimsConnect.ph@fwd.com so we can start to assess your claim.
Can a minor beneficiary file a claim?
Currently, FWD has the following payment facilities available:
For CARD Transactions:
1. POS Terminal payment at any FWD Branches nationwide, for Credit and Debit Cards 2. Enrolment on Auto Debit Arrangement (ADA) via our Bank Partners 3. Enrolment on Auto Credit Arrangement (ACA) via our Bank Partners For ONLINE Transactions:
1. Via Dragonpay online for initial premium payment 2. Via Dragonpay offline for renewal premium payment 3. Via Online Banking through our Partner Banks 4. Via Bancnetonline payment facility
For Initial Premium Payment regardless of the payment mode the following facilities are available:
1. Via Dragonpay online 2. Via Bancnetonline 3. Via Over the Counter (OTC) Cash Payment through our Bank Partners 4. Via POS Terminal payment facility at any FWD Branches nationwide 5. Via Post Dated Check (PDC)
1. Via ADA and ACA Enrolment 2. Via Post Dated Check (PDC) For Quarterly, Semi-Annual, and Annual Mode, the following payment facilities are available:
1. Via Dragonpay offline 2. Via Bancnetonline 3. Via Over the Counter Cash (OTC) Payment through our Bank Partners 4. Via POS Terminal payment facility at any FWD Branches nationwide 5. Via ADA and ACA Enrolment
2. There is a 2 Step Process in order for you to be able to use Bancnetonline payment Facility. > Step 1 - Follow the User Registration Process on the Log In Page > Step 2 - Once successfully registered, next step is to register and go to "Add ATM" process
When paying your premiums, be sure to use the Bills Payment Slip under the merchant "FWD Life Insurance Corporation". For the initial payment, please use the 13 Digit Application Reference Number. For subsequent payment, indicate the payment code (03) + your 8-Digit Policy Number.
Official Receipt are sent to you depending on your chosen mode of delivery as chosen in your Application for Insurance. You can also access your Customer Portal to view all your official receipts anytime. Just visit our website at www.fwd.com.ph, click Log In, and choose customer connect. You may also consult your Finacial Wealth Planner/Financial Solutions Consultant or call our Customer Connect Hotline at 632 888 8388 from 8am to 8pm, for further assistance in your customer portal registration.
1. Visa 2. Mastercard 3. JCB 4. China Union Pay
For Debit Cards:
1. Visa and Mastercard Debit Cards 2. ATM Bancnet and Expressnet
** Please note that for AMEX cards, this is only be applicable for Auto Credit Arrangement (ACA)
1. Grandparents 2. Parents 3. Sibling 4. Children 5. Uncle and Auntie with notarized affidavit of relationship and authorization 6. Fiance/Fiancee with notarized affidavit of relationship and authorization 7. Guardian with notarized affidavit of relationship and authorization 8. Employer for household staff with notarized affidavit of relationship and authorization
**If the payor is not with the policyowner, an authorization letter with a photocopy of policyowner's ID must be presented. **Agents are not allowed to use their cards to pay for their client's premium.
List of particiapting bank is as of October 2017.
1. Asia United Bank 2. BPI Direct BanKo 3. CTBC Bank 4. CityState Savings Bank 5. DBP 6. Enterprise Bank 7. Entrepreneur Bank 8. Equicom Savings Bank 9. MASS SPECC 10. PBCom 11. Pacific Ace Savings Bank 12. Phil Postal Savings Bank 13. Philippine Veterans Bank 14. Philtrust 15. Streling Bank of Asia 16. Sun Savings Bank 17. Tiaong Rural Bank
> Biller - FWD Life Insurance Corporation > Account Number - (03) + your policy number - 03 + your Policy number for renewal payment - 11 Digit Application Reference Number for Initial Premium > Details of your Bank > Payment Amount
7. Once Payment information is completed, click Submit 8. On the confirmation page, please review the payment details, and click "Ok" to confirm. 9. View or Print Successful Confirmation of Payment