A little planning can go a long way. So whether you’re looking for a life insurance coverage with savings that everyone can enjoy, or an investment that protects you and those you care about, find what you need here.
We’ve made it even more convenient for you to enjoy life with our hassle-free payment system by giving you the freedom of choice. Choose a payment method that is more suitable for your needs.
Via FWD Customer Connect (Call or Live Chat)
Connect with us at our Customer Connect Hotline at 632 888 8388 or FWD Website via Live Chat at https://www.fwd.com.ph. We’re here for you 24x7.
Via Clams Connect Email
You can send the following information directly to email@example.com
Via FWD Tapp - Mobile Application
Via FWD Branches
Click here for the list of the FWD Branches
Death Claim – Claimant Statement Form
Death Claim – Attending Physician Statement Form
Original copy of the Certified True Copy of the Death Certificate of Insured or any deceased beneficiary issued by the Local Civil Registrar (LCR) or Original copy issued by the Philippines Statistics Authority (PSA).
Additional requirements may be prescribed as necessary to process the claim.
Our Claims Ambassador will connect with you to update you on the additional requirements needed.
Claims Ambassador will connect with you to provide update on your claim such as decision on the claim or request for additional requirements.
Note: Evaluation may take longer for contestable cases. Claims Ambassador will closely coordinate with you for any updates.
Directly credited to your personal bank account
Remarks:The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.